RMA.

Also known as:

• Return Goods Authorisation (RGA)
• Reverse Logistics
• Reverse Supply Chain

Companies selling in the Electronic Components, Hardware, Consumer Electronics, Computer Accessories, Communications and related industries, recognise us as experts in this area and that is why they entrust the entire management of their Pan-European returns, repairs, refurbishment and resale programmes to us.It all starts with our Multi-Lingual Call Centre where our highly qualified Tech Support Team can quickly identify whether the customer’s problem can be resolved by taking them through the installation, programming and/or set-up of their product.

If we cannot resolve the issue on-line – and we resolve 97% of customer queries on-line or on the phone, eliminating the need for product returns and the associated costs – then we manage the complete returns programme.

This involves:

• identifying the problem
• checking warranty details
• arranging the product return
• repairing the fault
• returning the product or shipping a new product to the customer
• generating revenue for our client through the sale of the refurbished products
• reclaiming replacements or refunds from manufacturers for products under warranty
• at all times reporting to our clients on the volume or returns, the primary reasons, the solutions and the costs of same

All of this is done through our highly trained and specialised Technical Team who have the expertise and experience across the Electronics / Hardware / Communications industries.

To request a quotation, consultation or more information, call us now on LoCall 1890 699696 or 061 498034